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Associate, Customer Experience (Temporary) 22 views

Although remote, temporary employees must live in a state we currently do business in (CA, TX, NY, IL, WA, OR, MA, PA, VA, MD, GA, CO, MN, DC, NC)

Who is Allbirds?

At Allbirds, we believe in using business as a force for good. We’re a global footwear and apparel brand with roots in New Zealand and headquarters in San Francisco. Since 2016, we’ve been on a mission to prove that comfort, design, and sustainability aren’t mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. We're a certified B Corporation, meaning we meet rigorous standards of social and environmental performance, accountability, and transparency. We’re dedicated to making the most sustainable products we can using premium natural materials – designed for life’s everyday adventures. In fact, TIME 100 named us for being one of the most innovative companies. Already calling our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

We take our craft seriously, but not ourselves. As part of the Allbirds family, you can look forward to team lunches, product tests, fun company events, inspiring guest speakers, comfortable shoes, sheep puns, and lots of creative ideas.

Where we need help

At Allbirds, we have a deeply rooted desire to put the customer first in everything we do. Pivotal to maintaining this goal are the people at Allbirds who help educate, engage and deliver a best in class customer experience. This is where you come in.

What does the job entail?

Reporting into our Customer Experience Manager, our Customer Experience Associates are high touch experience rock stars! Our team is filled with results driven, highly flexible, passionate Allbirds brand ambassadors. We ensure customer happiness through creativity, problem solving, and an unwaveringly upbeat attitude.

  • Serve as a passionate advocate and brand ambassador for Allbirds
  • Leverage product knowledge to educate and convert curious customers into satisfied buyers
  • Use problem solving skills to shift customer challenges into positive outcomes 
  • Engage with customers via phone, chat, social media, SMS and email channels 
  • Identify trends and patterns in customer communication and funnel up and valid/recurring customer feedback to accurately capture the VOC in a timely manner

What kind of person are we looking for?

You love to communicate with people, solve problems, drive sales and be part of a team that is doing meaningful work. You are:

    • Experienced in a customer facing environment – perhaps through customer experience teams, or in related service positions
    • Exceptionally organized and detail-oriented
    • Able to juggle multiple conversations with customers, and track trends and data to help improve customer happiness
    • Results driven with a sales mentality
    • Curious and eager to question assumptions, and then take initiative to find creative solutions
    • Weekend, morning, and evening availability required
    • This is a 40 hour / week temporary, remote role with the possibility for permanent employment.

More practical skills needed:

  • Expert in Microsoft Office and Google Drive
  • Intermediate Excel skills
  • 1 year experience in a customer facing role or equivalent

What can we offer?

  • Remote work
  • Competitive hourly rate
  • Special Employee Pricing

Diversity

Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.

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Company Information
  • Active Jobs 12 Jobs
  • Company Address 57 Hotaling Place San Francisco, CA 94111 United States
  • City San Francisco
  • Location California
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