El Segundo, CA
At Beyond Meat, we started with simple questions. Why do you need an animal to create meat? Why can’t you build meat directly from plants? Thus, we make plant-based meats that allow families to eat more, not less, of the traditional dishes they love while feeling great about the health, sustainability, and animal welfare benefits of plant protein. Our goal is to bring exciting change to the plate—and Beyond.
Beyond Meat is seeking a Consumer Care Associate who is passionate about delivering the highest level of service to our end-consumers. This individual will play a critical role as a champion of the end-consumer, providing thorough support and knowledge of all things Beyond Meat while collecting actionable data to evolve and improve the consumer experience. This is a full-time position reporting to the Senior Manager of Consumer Care and will require support of omni-channel requests for the organization.
This position is required to be based onsite full-time (5 days a week) at our El Segundo, CA offices. There is no flexibility or exceptions.
Champion an outstanding end-consumer experience in omni-channel environment (via email, phone, chat, and social media).
Oversee and resolve incoming inquiries in Zendesk and elevate quality issues to appropriate internal teams.
Aim to achieve Service Level Agreement (SLA) goals established by Consumer Care team.
1-2 years of experience in consumer care, customer service, or a related business area
Experience in working with operations, quality assurance, and external vendors a plus
Proficient PC skills including MS Office and Google Suite
Zendesk or comparable helpdesk experience a must
Excellent communication skills (written and verbal)
Highly organized, with a meticulous eye for detail
A passion for servant leadership and curiosity to learn
Strong team player, ability to collaborate with team members
Motivated self-starter who is not afraid of taking initiative
Passion for Beyond Meat’s mission and goals
Beyond Meat is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.
Please note that Beyond Meat has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. All U.S. employees who (a) physically enter a Beyond Meat facility in the United States, (b) represent Beyond Meat at work-related events, including but not limited to trade shows and product demonstrations, or (c) physically enter customer or potential customer sites in connection with their work for Beyond Meat must take all necessary steps to be Fully Vaccinated as a condition of employment, unless a reasonable accommodation is approved.