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Customer Advocate – contract 35 views

Boulder, CO

Our Company:
Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun and expressive products that help people phone better. PopSockets has sold over 230 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets and mounts.
Our mission is to become an eternal positivity machine–an enduring global brand that makes an increasingly positive impact on the health and happiness of the planet. Impact initiatives to date include a commitment to be Climate Neutral in 2022, our Poptivism platform and ChangeUp partnership that have resulted in over $4 million in donations to over 400 non-profits, low-friction recycling programs with TerraCycle, use of 99% recyclable and FSC certified packaging, Fair Labor Association affiliate status with pursuit of accreditation underway, and adoption of an animal-free policy with respect to products and corporate sponsored meals.
In 2021, PopSockets was honored as one of Fast Company’s World’s Most Innovative Companies.
The Role:
PopSockets is looking for someone to join the Customer Obsession Team as a Customer Advocate. You will listen to and learn from our customers and share accurate, clear, timely information with customers. In addition, you will collect data to support insightful, relevant, well-written monthly summaries to Officers, Marketing, Operations, Product, and Finance teams. You will engage with our customers and ensure their preferences are front and center. 

Responsibilities:

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.
  • Spot trends, escalate problems, and be a strong voice for excellent customer experiences.
  • Manage range of engagements from customers, and work creatively to solve for their needs.
  • Be a product expert to help our customers with any questions.
  • Work with other departments to provide the best support to customers and other agents.
  • Impact the company’s bottom line by problem solving and turning upset customers into loyal happy customers.
  • Requirements:

  • Sense of urgency and ‘roll up your sleeves’ attitude.
  • Strong verbal and written communication skills.
  • Analytical and reporting skills.
  • Willingness to work independently or as part of a team.
  • Familiarity with eCommerce systems (Shopify, OMS, Amazon, etc.). Knowledge of Zendesk or Service Cloud desired.
  • Multi-lingual (German and French) a plus!
  • Hourly rate: $18 – $21
    PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.

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    Company Information
    • Active Jobs 7 Jobs
    • Company Address 5757 Central Avenue, Boulder, CO 80301
    • City Boulder
    • Location Colorado
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