Position Objectives:

• To monitor and maintain online income to ensure a high degree of accuracy of records for PETA donors

• To act as the primary contact for PETA’s online donors

Primary Responsibilities and Duties:

• Assist Income and Donor Data Specialist with submitting State Workplace applications

• Assist Income and Donor Data Specialist with confirming Matching Gifts for payment

• Provide PETA members with excellent service through e-mail correspondence and on the telephone

• Reviews and updates records for all Beauty Without Bunnies license transactions

• Review and respond to all credit card disputes

• Process refunds and data base reversals for disputed charges

• Monitor online gift fraud reports and process refunds in an effort to lower disputes

• Review and update file maintenance from the “bad address report”

• Review and note discrepancies from the “possible duplicate charges” report

• Act as backup for daily deposit caging

• Retrieve and process record updates from KT Productions

• Track, respond to and process all payment processor disputes

• Assist with online gift refunds including staff/vendor test gifts

• Perform any other duties assigned by the supervisor

Qualifications:

• High school diploma or GED

• Minimum of one year of data entry experience

• Demonstrated exceptional written and verbal communication skills

• Demonstrated exceptional organizational skills and meticulous attention to detail

• Proven ability to handle numerous projects simultaneously

• Demonstrated ability to work independently

• Knowledge of animal rights issues and current PETA campaigns

• Ability to lift and carry up to 20 lbs. up and down stairs

• This position requires proof of the COVID-19 full vaccination and booster

• Commitment to the objectives of the organization