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IT Lead Technician 88 views

About the Role: 

As an IT Site Lead Technician at AppHarvest, you will be joining a team at the forefront of reinventing sustainable agriculture working cross-functionally to support and troubleshoot the daily infrastructure, hardware, and operational needs within one of our state-of-the-art greenhouses. You have the entrepreneurial spirit to exceed your goals with little oversight and take initiative to tackle more.  

What You’ll Do: 

  • Provide prompt technical support to stakeholders on a variety of issues by responding to calls, emails, and “in-office” requests – logging all requests and escalating as necessary 
  • Configure and install Windows and Mac desktops/laptops for local and remote users
  • Configure and support mobile devices (iPhones, iPads, etc.) 
  • Provide basic applications and systems training where required  
  • Maintain up-to-date documentation and inventory of systems and hardware 
  • Participate in weekend “on-call” and possible after-hours support rotation 
  • Ensure high customer satisfaction levels are maintained and exceeded  
  • Support greenhouse operational equipment connecting to IT systems 
  • Participate in various migrations, upgrade projects, and ad-hoc IT projects as needed  

What We’re Looking For: 

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred 
  • 3 to 5 years of experience in a similar IT role, preferably in a lead capacity in manufacturing and/or production environments 
  • Microsoft Certifications or similar preferred; and/or willingness to pursue  
  • Proficient in all things Windows OS, Office 365, Exchange, and Active Directory 
  • Experience configuring and troubleshooting various flavors of MacOS 
  • Understanding of TCP/IP networking, LAN and WAN topologies, wireless technologies, and email concepts 
  • Resourceful self-starter with an exceptional work ethic to achieve objectives with minimal oversight  
  • You’re energized by building collaborative relationships and enjoy a high-change environment where no two days are the same 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. AppHarvest reserves the right to change duties, responsibilities, and activities at any time with or without notice.  

#LI-ZM1 

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Company Information
  • Active Jobs 42 Jobs
  • Company Address 401 West Main Street, Lexington, KY 40507, United States
  • City Lexington
  • Location Kentucky
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