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IT Support Specialist 16 views

Senior
Headquarters – San Francisco, CA
Regular Full-Time
What we’re looking for

The Sr. IT Support Specialist position is a challenging and dynamic role which provides technical support for the entire Eat Just user community. This role will utilize a wide variety of technologies to perform advanced helpdesk tasks including provisioning and troubleshooting hardware, software, networking, and mobile devices; application and user administration; and assisting in various IT projects. The core responsibilities will be providing excellent IT services and resolving issues expeditiously to achieve maximum customer satisfaction.

What you’ll do

  • You will be responsible for comprehensive support of end users technology requirements (80%, primary responsibility)
  • Provide helpdesk support for employees in Eat Just’s corporate and remote offices
  • Provide end user support for SaaS applications such as Office 365 and Okta
  • Maintain Windows and Mac laptop and desktop computers and iOS mobile phones
  • Apply patches and upgrades to OS and desktop applications on Windows and Mac
  • Troubleshoot hardware, software, operating system (PC & Mac), printers, and peripherals
  • Utilize IT helpdesk applications including FreshService and Okta
  • Support on-site and virtual audio/video conferencing systems
  • Provide timely response to end users on their IT service requests and problem tickets
  • Inform supervisor with status updates of tickets and escalate unresolved issues as needed
  • Ensure resolutions to helpdesk requests meet or exceed customer service level agreements
  • Undertake any other helpdesk or IT duties reasonably requested to meet business needs

In addition, you will collaborate on systems, projects, and in identifying key opportunities to improve end user technology solutions (20%, collaborative)

  • Document policies, procedures and best practices for technology use, and provide user training manuals
  • Collaborate with internal and external IT resources, and align with IT infrastructure roadmap and priorities
  • Assist in deployment of enterprise applications to end users
  • Manage all computers and mobile devices within endpoint management system

What you’ll bring¬†

You are a dynamic professional with at least three years of hands-on experience with enterprise level help desk support covering a wide variety of issues and areas. You have a white glove customer support approach and thrive in a fast-paced dynamic environment. In addition:

  • 4-6 years of work experience or vocational training with combined equivalent experience in a rapidly growing information technology function supporting multiple business functions
  • You have intermediate experience with maintenance of Microsoft Windows, Mac OS, Apple iOS, and Office 365
  • You have experience installing, supporting, and troubleshooting PCs, Macs, iPhones, printers, and peripherals
  • Experience with remote support tools
  • Demonstrable ability to work on a diverse range of support issues, identifying and resolving unfamiliar problems efficiently
  • Beyond white glove customer service approach you have excellent communication skills in-person, over the phone, in writing, and anyway you might interact with a customer; you know how to manage people, requests, and when to escalate support
  • Ability to work independently in a dynamic and fast changing environment
  • Strong organizational skills and ability to prioritize tasks able to juggle competing priorities and not break a sweat
  • Not required, but valuable certifications: ACMT, CompTIA A+, Network+, MCP
  • Ability to pass a standard background check

Additional Information & Requirements

This is a full-time regular position based out of our headquarters in Alameda, CA.

Proof of full COVID-19 vaccination is a condition of employment, subject to accommodation as required by law. CDC defines fully vaccinated as: 2 weeks after your second dose in a 2-dose series, such as the Pfzier or Moderna vaccines; or 2 weeks after a single-dose vaccine, such as Johnson & Johnsons Janssen vaccine.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Eat Just, Inc. and its subsidiaries participate in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.

Who we are

Eat Just is a food technology company with a mission to build a healthier, safer and more sustainable food system in our lifetimes. The company’s expertise, from functionalizing plant proteins to culturing animal cells, is powered by a world-class team of scientists and chefs spanning more than a dozen research disciplines. Eat Just created Americas fastest-growing egg brand, which is made entirely of plants, and the worlds first-to-market meat made from animal cells instead of slaughtered livestock. The company has been recognized as one of Fast Companys Most Innovative Companies, Entrepreneurs 100 Brilliant Companies, CNBCs Disruptor 50 and a World Economic Forum Technology Pioneer. JUST Egg has been named among Popular Sciences 100 Greatest Innovations and Fast Companys World Changing Ideas and the history-making debut of GOOD Meat was heralded as one of 2020’s top scientific breakthroughs by The Guardian, Vox and WIRED.

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Company Information
  • Active Jobs 23 Jobs
  • Company Address 300 Wind River Way Alameda, CA 94501
  • City San Francisco
  • Location California
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