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Product Manager, Customer Experience 39 views

Misfits Market is a mission-driven company creating the affordable online grocery store of the future. We’re a high-growth startup whose north star is making high-quality food more accessible to more people. By tackling inefficiencies in the food system, we’ve created a new supply chain that brings value to farmers and food makers, fights food waste, and saves our customers an average of $25.17 per order. Since 2018, our passionate and motivated team of problem solvers has built a full online grocery marketplace and rescued more than 228 million pounds of food. With each new zip code we serve (we’re up to 38,000 now!), we’re one step closer to our goal of eliminating food deserts in America by 2025.

Misfits Market is looking for a curious and motivated product manager to help shape the future of online and affordable grocery shopping for 300K+ diverse households around the country.

You will help drive business-critical objectives, identify opportunities and improvements to shopping experience, run experiments, keep a close ear to customer needs, and run a tight ship for details both large and small. You will drive projects in a highly cross-functional environment, working with Engineering, Design, Data Science/Analytics, Marketing/Growth, and Customer Success. You’ll be joining a small but mighty Product team that oversees Customer/Shopping Experience, Growth Tech, Merchandising, Operations Product, and Enterprise Tooling.

What You’ll Do:

  • As a Product Manager at Misfits Market, you will be responsible for contributing to our core, consumer facing e-commerce experience. 
  • You will help manage the product strategy, roadmap and execution for various business / product workstreams, while collaborating with the rest of the Product Org on the company roadmap. 
  • You will define success criteria and employ quantitative data analysis / qualitative user feedback to prioritize a roadmap that drives business impact and improves customer experience.
  • You will be a champion of our enthusiastic customer base, and advocate for solutions based on their needs and pain points. 
  • You will partner with the Product Design team and drive projects end-to-end throughout the product development lifecycle—from discovery to delivery to iteration.
  • You will interface closely with the Engineering team to generate detailed technical documentation and feature requirements, and manage their execution.
  • You will work closely with almost every team in the company to nimbly and iteratively ship features, while being a communication hub for alignment.

Who You Are:

  • You are a self-starter who is passionate about shaping the future of affordable online grocery shopping. 
  • You have 2+ years of experience shipping and experimenting on features from end-to-end, preferably in the customer-facing / e-commerce space. 
  • You thrive in a fast-paced environment, are comfortable with ambiguity, and have a passion for continuous improvement. 
  • You have ruthless prioritization skills and are fixated on high-impact while balancing limited time and resources.
  • You have a maniacal eye for detail and can seamlessly move between big-picture strategy <> technical nitty-gritty.
  • You thrive in a collaborative and remote team-based environment, embrace constructive feedback / disagreements well, and can communicate complex topics in an easily digestible format. 
  • You have strong analytical skills, are fluent in SQL, and can independently pull insights.
  • You have experience with Heap, Confluence, Asana, Figma and other similar tools. 
  • Bonus points if you have experience working on mobile applications. 
  • You are excited about the Misfits Market mission – and are passionate about food!

Benefits:

  • Unlimited PTO
  • Flexible work location with remote availability
  • Free Misfits Market groceries every month
  • Multiple health, dental, and vision plan options 
  • Life Insurance
  • 401K plan 
  • Commuter Benefits

For CA applicants, please see here for Misfits Market's Job Applicant Privacy Notice” with the link

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Company Information
  • Active Jobs 35 Jobs
  • Company Address 500 Griffith Morgan Ln, Pennsauken, New Jersey 08110, United States
  • City Pennsauken
  • Location New Jersey
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