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Wholesale Customer Service Rep 15 views

Boulder, CO

Our Company:
Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun and expressive products that help people phone better. PopSockets has sold over 230 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets and mounts.
Our mission is to become an eternal positivity machine–an enduring global brand that makes an increasingly positive impact on the health and happiness of the planet. Impact initiatives to date include a commitment to be Climate Neutral in 2022, our Poptivism platform and ChangeUp partnership that have resulted in over $4 million in donations to over 400 non-profits, low-friction recycling programs with TerraCycle, use of 99% recyclable and FSC certified packaging, Fair Labor Association affiliate status with pursuit of accreditation underway, and adoption of an animal-free policy with respect to products and corporate sponsored meals.
In 2021, PopSockets was honored as one of Fast Company’s World’s Most Innovative Companies.
The Role:
As a member of the PopSockets Sales team, the Wholesale Customer Service Representative will be a critical part of communication between the company and PopSockets Wholesale accounts.

Responsibilities:

  • Assists current and potential wholesale customers by advising on product information and availability
  • Order EntryOrder processing from receipt to shipment
  • Coordinate between the account manager, sales ops, and the customer on shortages and/or stock delays
  • Resolves product or delivery issues by assessing the customer’s complaint and determining the most effective solution
  • Maintains customer account information
  • Works closely with our sales team on new customer on-boarding and account troubleshooting
  • Provide support on special requests and ad-hoc projects as necessary
  • Requirements:

  • 1-2 years’ experience in a customer/sales support role
  • Familiarity with order maintenance (ERP, CRM, etc)
  • Strong verbal and written communication
  • Possess problem solving, attention to detail, and analytical skills
  • Must be a self-starter that shows ownership and commitment to the job
  • Demonstrated ability to maintain confidentiality of information, exercise good judgment and discretion in handling and disseminating information
  • Roll up the sleeves, action-oriented mindset to have an impact in a fast-paced, rapidly-changing growth environment
  • Sense of humor, personal integrity, and appreciation for the power of teamwork
  • Hourly rate: $19 to $21
    PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.

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    Company Information
    • Active Jobs 8 Jobs
    • Company Address 5757 Central Avenue, Boulder, CO 80301
    • City Boulder
    • Location Colorado
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